Florida Insurance Claims Adjuster License Practice Exam

All of the following are components of negotiating EXCEPT?

1. A. The issue should be negotiable

2. B. There must be an exchange of value for value

3. C. The parties should trust each other

4. D. The claimant must be satisfied

The correct answer is: D. The claimant must be satisfied

Negotiation is a process of bargaining and communication between two or more parties in order to reach a mutually beneficial agreement. Components of negotiating include ensuring that the issue at hand is negotiable, exchanging value for value, and building trust between the parties. Therefore, the incorrect option in this question is D because the satisfaction of the claimant is not a necessary component for a successful negotiation. While it is ideal for all parties to be satisfied with the outcome, it is not a requirement for the process of negotiation.